Apple Devices

Resolved! Transferring physical sim to eSIM from old iPhone

My mum has a very old iphone and she has a new iPhone that is asking to transfer the eSIM across but her operating system on the old phone isn’t new enough. What else can be done? As it’s an upgrade we haven’t got a QRcode either.

Resolved! Temporarily tranfer number to an old phone?

Hi,Can I temporarily transfer a number to an old phone while a phone goes into repair? If so, how do I do it? Both are Apple iPhonesThanks

Resolved! Returning Handsets

Hello EE Community,Please advise: when trading in an Apple iPhone (with EE), should I: a) leave the phone on (Encased) and in standby mode in the return pack, b) remain signed in to Apple Account on the phone (so it can be traced) and importantly c) ...

How can I apply my 30% discount code

HI, I just got an iPhone 13 pro max with a new sim and i want to apply my 30% discount code, please hoe will I do this

Resolved! Apple iPhone 16 Pro on EE -- Trade-in: Question

Hi guys,So basically. I've upgraded to the Apple 17 Pro Max which I'm happy with. However, I seem to have damaged the old device -- which is the Apple 16 Pro. I was told I would need to pay £350 for the damage.This charge amount must be incorrect, be...

Resolved! no order status or confirmation

I ordered a new phone, and I can't find any status on the order. My current phone is broken, and I can see i have messages from EE but without being able to open my phone or have access to another phone to call you. I don't really know what's going o...

Resolved! Warning to all iphone users updating to ios26.4

if you have the latest iphones and upgrading to ios26.4 be warned that after installation it now asks you to prove you are over 18. This is fine if you ar over 18 and have a credit card, but many won't have a credit card and thus can't prove who they...

Resolved! New password on router

Ee kindly rest my password on my router as I had been scammed. If I do a factory reset which is recommended will I lose the new password?

Resolved! Order

Hi I placed an order and I have the order ref but it will not let me track it any idea what I should do

Resolved! Apple msg: future MacOS version will not support Intel-based Norton Safe Web

Hi.I received a message on my MacBook Air this morning saying that a forthcoming version of MacOS would not support apps written for Intel (Rosetta software going out of support) so a new Apple specific version would be needed. So I contacted Norton ...

Apple Devices

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