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New order

Marta901
Explorer

‎26-10-2026 04:38 PM

I ordered my iPhone 18 pro max glacier it’s been 4 days no update on delivery and called ee customer support and they said to just wait for the sim 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎26-10-2026 05:19 PM

Hi @Marta901 

Have you checked EE order tracking: https://ee.co.uk/orders/track-your-order

Alternatively you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Marta901
Explorer
In response to Northerner

‎26-10-2026 06:40 PM

I have as they cancelled the initial order then spoke to the chat service and got a new order in and I’ve called them and they saying to wait for the sim because they can’t see anything but I paid the deposit on the second order and all I can see it saying is your order is in hand waiting to be dispatched and it was reordered last Friday 

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