Hi EE Team,
I reported my lost phone claim on 20 October over the phone and provided all the details about what happened. It has now been almost one week, but I still have not received any update, and my claim appears to be pending.
I chose EE and bought my phone through EE because I trusted your customer service. EE is more expensive than many other networks, but I believed the higher cost would come with better support when customers need help.
I contacted customer support again yesterday, but I was only told, "Sorry for the inconvenience," without any explanation for the delay. Your website mentions a quick claims process, and the policy information refers to fast replacements, so I am concerned that after a week there has been no progress or communication.
At the moment, I am having to use another phone, which is inconvenient and frustrating. I simply want to know the status of my claim and whether any further information is required from me.
Could someone please look into this and provide an update?
Thank you.
