iPhone 18 pro max 256gb Burgundy

[MegC1]

Evening guys,

I placed my order on Monday, everything went though paid the upfront fee. It just says awaiting confirmation but order is confirmed. But after doing some research my order can still be cancelled is this right, even if it passed credit check like it did at the time of order, is this correct? I was told on the phone that they isn’t anything wrong with my order it’s just a delay, and it would be with me in 28 days? If I could have a definitive confirmation that my order is confirmed and is in a queue I’d greatly appreciate it 

[Lesley_W]

Hi @MegC1 

Welcome to our community. 

We don't have access to your account here on the forum, but it sounds like when you called, the guide checked the order and didnt see anything wrong.

We do have wait times on that particular model, but if you are still concerned, you can call again and speak to another guide who can check this.

Lesley

[MegC1]

Morning Lesley_W,

I understand Thankyou for getting back to me so quickly, but I don’t suppose you could give me rough estimates. And surely if there was an issue with my order it would have been cancelled by now? 

Many Thanks

Meg

[Lesley_W]

Of course @MegC1 

For orders placed Monday onwards, the guidance is within 28 days to receive your order for that colour and storage size. 

If there is an issue with the order, that is usually identified at the beginning and you would have received an email to get in touch already. If you haven't had anything like that and your order was checked the other day by a guide, there's no need to worry about it being cancelled. 

Lesley