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Discussion about Apple's range of devices including unlocking your device

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Resolved! Sim

I need to send my phone for repair but I currently have an eSIM. I have my old phone but how can I transfer back to a physical sim?

LisaTC by • Explorer
  • 197 Views
  • 1 replies
  • 1 Helpful

Interactive Diagnostic Tool?

Hi - I am having a problem with the brightness on my phone so thought I’d try out the EE Interactive Diagnostic Tool on the website and now I think I am going mad - please could somebody have a look and confirm that iPhone 16 doesn’t appear on the de...

Resolved! Help: Reconnect me to Customer Care

I have spoken to customer care and the man said he could help me with this and gave me the charge price, but our call dropped. I then tried to call back 4 times and all 4 different people said they don’t know what I’m talking about. What department d...

Gmoss1 by • Visitor
  • 239 Views
  • 1 replies
  • 0 Helpful

Resolved! Watch upgrade

I am trying to order a watch upgrade and the site keeps saying it is sending a code to the phone number associated to my current watch, I cannot complete the order until i enter the code.As it is paired to my phone the messages I can see are from my ...

Ostyman by • Visitor
  • 233 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgrade attempt

Trying to upgrade, contract ended on 28th of Feb  this year, I have selected phone and contract , but when checking out I have a problem, I get all the way trouble setting up the direct debit and the app then when I click to say the account details (...

Resolved! ipad air m4 preorder

hi! just spoke with EE on the phone, i’ve been told my ipad is to arrive tomorrow (monday 9th), but the release date is Wednesday 11th? is this an error or did i get lucky? especially since i cancelled my order to reorder a different storage type jus...

cobies by • Visitor
  • 217 Views
  • 1 replies
  • 1 Helpful

Resolved! New iphone 16e

Hi I am so angry I bought an iPhone 16e in my local ee shop last week but stupidly hadn’t check the price i was given in another phone shop before I ended up paying £96 more with ee for the same phone does anyone know should I complain to ee see if I...

5G to 4G iphone

Poor connection, struggling to received calls, how do I change from 5g to 4g on iPhone 16e 

JkB79 by • Visitor
  • 231 Views
  • 2 replies
  • 2 Helpful

Resolved! Going round in circles with EE trying to activate Apple watch

So I’ve had an Apple Watch for around d 4 years that I’ve paid a separate plan for.  I own the watch outright.  recently moved to the full works iPhone plan which includes the watch plan.  When I moved onto full works the watch pairing stopped receiv...

Synthex by • Investigator
  • 2475 Views
  • 11 replies
  • 11 Helpful
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