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Discussion about Apple's range of devices including unlocking your device

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Resolved! IMEI number

Hi I recently sold my old iPhone and the company I sold it too is asking for my IMEI number for the phone they have. Is there a way I can find this?? I don’t have any paperwork for it and it’s is deleted off of my iCloud account!

EmBowen by • Visitor
  • 507 Views
  • 3 replies
  • 0 Helpful

Apple Watch SE Cellular for location tracking

I have an iPhone with a Sky Mobile contract.I want to buy an Apple Watch SE Cellular for my 9-year-old using Family Setup. Can I keep my phone on Sky and activate an EE Standalone / Family Watch plan, or do I need to move my mobile contract to EE?

Linz24 by • Visitor
  • 368 Views
  • 1 replies
  • 0 Helpful

Resolved! selling

I have paid off the flex payment on my iphone and have upgraded so i am free to sell my old iphione 15, how do i get the below info i need to show the company purchasing my old phone?1. Proof of purchase2. Confirmation of contract status3. Ownership ...

Resolved! Upgrading

 Dear Customer Service, I hope you are doing well. I recently placed an order and received the confirmation email with the order number. However, I have not received any further updates regarding the status of my order. Could you please let me know i...

Khadim07 by • Explorer
  • 475 Views
  • 4 replies
  • 0 Helpful

Resolved! HBO not working

I have TNT sport included in my phone contract yet now it has become HBO I can’t seem to get onto it. There is no activate button on my ee anywhere and when I type my email username into the HBO max app it says account doesn’t exist ? How do I get ac...

Sean_7 by • Visitor
  • 891 Views
  • 3 replies
  • 1 Helpful

Apple Watch Cellular

Watch will not work away from phone, bit of nuisance to be fair, have spoken with customer services but to no avail, its an iphone 15, previously worked fine with iphone 12, have paired watch ok, any ideas?? 

Resolved! iPad not recognised by EE so can’t unlock!

Hi, I have a 4th Gen iPad Pro that I got through EE. It is out of contract and I got a free data SIM from Virgin that I wanted to use in it. When I try it is locked to EE.Trouble is when I put the IMEI into the EE site it tells me it’s not one of the...

Resolved! Transferring physical sim to eSIM from old iPhone

My mum has a very old iphone and she has a new iPhone that is asking to transfer the eSIM across but her operating system on the old phone isn’t new enough. What else can be done? As it’s an upgrade we haven’t got a QRcode either. 

BexD2 by • Visitor
  • 429 Views
  • 1 replies
  • 0 Helpful

Resolved! Returning Handsets

Hello EE Community,Please advise: when trading in an Apple iPhone (with EE), should I: a) leave the phone on (Encased) and in standby mode in the return pack, b) remain signed in to Apple Account on the phone (so it can be traced) and importantly c) ...

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