Error 007 - Can't activate Apple Watch data on Essentials Plus

[Stephen2898]

Hi folks,

I’ve just joined EE for the first time I’ve taken out the essentials plus plan which includes unlimited data for my Apple Watch but whenever I try to add the Apple Watch plan it just tells me I’m not eligible for an additional lines and it’s error code 007. I’ve spoke to customer support and technical support and they’ve both told me I have to wait 6 months that’s not what was sold to me when signing up for the plan. 
I’ve read other posts on here that say they are supposed to refer you to credit referrals to add an additional line because it would be £0 per month but the agents on the phone were having none of it.

Any help on where to go next?

[Stephen2898]

Hi Alex,

I'm in the same situation as mcferro, but each time I call the guides just tell me I have to wait 6 months! I’ve called twice and used the live chat no one will help.

They aren’t following the process you have listed above 
Are you able to help?