Error 007 - Can't activate Apple Watch data on Essentials Plus

[Stephen2898]

Hi folks,

I’ve just joined EE for the first time I’ve taken out the essentials plus plan which includes unlimited data for my Apple Watch but whenever I try to add the Apple Watch plan it just tells me I’m not eligible for an additional lines and it’s error code 007. I’ve spoke to customer support and technical support and they’ve both told me I have to wait 6 months that’s not what was sold to me when signing up for the plan. 
I’ve read other posts on here that say they are supposed to refer you to credit referrals to add an additional line because it would be £0 per month but the agents on the phone were having none of it.

Any help on where to go next?

[Stephen2898]

Hi Alex,

I'm in the same situation as mcferro, but each time I call the guides just tell me I have to wait 6 months! I’ve called twice and used the live chat no one will help.

They aren’t following the process you have listed above 
Are you able to help? 

[Schockwave]

@Stephen2898 , I would suggest speaking to customer service pressing option 2 or texting GUIDE to 66033 to get this sorted, if you text they will contact you as soon as they are available..

Sorry, just read you have to wait before adding an additional line, as they need to see that payments are being made regularly first. It may be only three months rather than the six months, but unfortunately, that is the way it is.

You can still use the watch, but if you want the internet to work whilst not near wifi, you would need your phone near at hand for it to work.

[Stephen2898]

 that’s not what Alex from EE says 

[Stephen2898]

Hi Alex,

I'm in the same situation as mcferro, but each time I call the guides just tell me I have to wait 6 months! I’ve called twice and used the live chat no one will help.

They aren’t following the process you have listed above 
Are you able to help? 

[Leanne_T]

Hi there @Stephen2898 

Thanks for coming to the community. 

If you're getting this error message and have unlimited watch data included in your plan, this would need to be raised to the correct team to be looked into. I'm really sorry this has not been done for you when you called us before. 

If you could please try getting back in touch and speaking to our tech guides to see if they can get this looked in to further for you. If this is not completed and you get advised to wait 6 months, you can request to open a complaint and one of our executive care guides will get back to you once they've looked into the complaint. 

You can find ways to open a complaint on our Make a complaint page.

Let me know how you get on. 

Leanne.