Re: Unlocking a device

Debh · ‎30-01-2026

Yes I'm having trouble adding number keeps saying problem with them

Debbie_G · ‎30-01-2026

Thanks for coming to the community.
If you’ve received a 16‑digit unlock code and you’re seeing an error when trying to add it, please restart your phone and try adding this again.

If you’re still having issues adding the number or entering the unlock code, please get in touch with our team so they can help get this sorted.

Debbie

View solution in original post

Debbie_G · ‎30-01-2026

Hi @Debh.

Thanks for coming to the community.
If you’ve received a 16‑digit unlock code and you’re seeing an error when trying to add it, please restart your phone and try adding this again.

If you’re still having issues adding the number or entering the unlock code, please get in touch with our team so they can help get this sorted.

Debbie

XRaySpeX · ‎30-01-2026

Having inserted a non-EE SIM 1st.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP