Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

I cannot make phone calls on my Samsung J3

I cannot make phone calls on my Samsung J3, my phone instantly goes to end call and shut down, I can only send and receive texts.Can anyone help me?

Mobile data not working

I have transfered to EE from BT. I have a Samsung galaxy a12 I cannot use any mobile data. Phone and text work fine and apps etc work when connected to WiFi. I have switched phone on and off without success.Any other ideas please

Resolved! Unlocking Samsung S10e device

I used *#06# to get IMEI, it returned 2 different IMEI numbers. The first one was accepted on the page to unlock device, the second one was not accepted (error on EE end). I tried to use the unlock code provided for the first IMEI number and it was n...

PUK Required

I have an old Samsung Galaxy A8 from 2018. It's not been used for over 3 years. My daughter is going to use it now. It tried to unlock it via the IMEI number on the EE website. It says its unlocked and given me a 16 digit code. However, the SIM I hav...

Samsung s24+ signal

Recently got a samsung s24+ signal strength is dropping alot and never get 5 bars.....putting sim in old phone 5 bars , new phone 2~4 anyone else experiencing this issue ....

Changed to samsung s23 ee tube wifi does not work

HiJust changed phone to samsung s23 ultra , while trying to connect to tube ee wifi on eap it is asking for user name and password which i dont have... Tried unsuccessfully texting 9527 (text did not go). Any suggestions?

My phone keeps saying that I'm not receiving calls

I have an Oppo phone, right from when I got the phone, some people can call me, but, more often than not, it tells them that I'm not receiving calls, it's not very good when you're waiting for important calls. I don't know if it's the phone itself or...

Resolved! 14 days return or 30days if faulty tech guy told me

I'm having trouble with my s23 I've got 1 day left of cooling off period period left but the tech guy said I've got 30 days if the device is faulty. .my calls sound like a daleck the tech guy on his said but that was after a network refresh he said ...

Phone stuck on samsung loading screen s21

Samsung galaxy S21 won't get passed the loading up screen, does the same when reset. Can't get access to all phones images etc.

Compatible smart watch

Can anyone help me find out which Samsung smart watches will be compatible with A53 5G phone please?