Android Devices

Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 64396 Views
  • 91 replies
  • 28 Helpful

New phone

Hi all, I've recently joined the EE network however my android phone is from Three. I can't seem to get my new device (phone) to work. When I switch it on it keeps saying "enter password". I don't have a password.  I was given a PAC code a while ago ...

RA502 by Visitor
  • 316 Views
  • 1 replies
  • 2 Helpful

Galaxy Watch Ultra - Removed data plan, can't re-add.

I removed the data plan from my galaxy watch ultra after getting the persistent notification on my phone about my plan being set up.I then tried to add the plan again and I'm getting this error message.Called 150 twice today, 1st time my esim was res...

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Incoming & outcoming email settings

Just trying to set up my parents mobile phones. They've just changed over their broadband provider. Had not support so don't have the server settings from EE Can anyone send me a copy please x

phone Keeps getting hot

I've got a Samsung  Galaxy S22 it keeps going really hot where is to hot to hold onto. It doesn't matter what I'm doing on it just gets really hot.Has anyone else had this problem with the phone  

niks35 by Visitor
  • 311 Views
  • 1 replies
  • 2 Helpful

Need MCK code to unlock my Samsung Note 10.

I am in the loop. please help.called EE to provide unlock code which doesn't work.Asks for MCK code.The called Samsung as advised by EE support. Samsung advised their phones are unlocked and the lock is put in by EE. So they asked to call EE again. V...

Pixel 8 esim issue

I bought a pixel 8 last year and trying to set up an esim for holidays. But keep getting error message when scanning QR code. It's says scan QR code from EE too, but phone is unlocked and bought the esim from elsewhere.  

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Resolved! Trade in

I have just taken out a new contract and have transferred everything ready to send my old phone back but haven't been given any instructions or delivery labels for my old phone, I have the big box the new phone came in which says on the packaging to ...

Ben22 by Visitor
  • 440 Views
  • 1 replies
  • 1 Helpful

Unable to log in to app

Hi all,I am due an upgrade and have been sent an offer by EE which I would like to look into more/speak to someone on live chat. Whenever I go to log in on the app, I can't enter my password. It has the 'forgot your password?" link right where I'm me...

GL90 by Investigator
  • 526 Views
  • 5 replies
  • 3 Helpful

Resolved! s23 fe Wi-Fi Constantly Dropping

HiMy relatively new Galaxy S23 FE (Late 2024) keeps loosing Wi-Fi  connection making the phone almost useless when doing any downloading or social media activity.  A restart cures it for a short while not not for long.Anybody else with this phone exp...

AC4761 by Explorer
  • 456 Views
  • 2 replies
  • 1 Helpful