Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Problem unlocking an old EE phone

I am trying to unlock my old EE phone for my partner to use. It is a Samsung Galaxy A20e. I am trying to follow the online instructions but it keeps sending me in circles. I enter the IMEI number and it confirms the phone model and that it is lock...

Upgrade phone

Hi have upgrade this week and can not get my paperwork up on ee app

Resolved! Replacement screen how much it would cost to get a screen replacement for a Reno

I'm just wondering if anyone knows

Why my phone not yet activated and outward call is not going

I need urgently activate my sim please. Due to your system doesn't work that why I have loss my shift

Unsuccessful network unlock code

Hi,I have a Galaxy A20e which is locked to EE.I got the IMEI numbers (1 for each SIM slot) using *#06* on the phone.I've used the page here to enter my IMEI (the one for SIM slot 1, the other said it wasn't valid).The next page confirmed the phone mo...

pixel 9 pro xl call quality rubbish

I have a pixel 9 pro xl on Android 15 with the latest update. Call quality is regularly rubbish even with strong Wi-Fi 6 (2.4/5ghz available). The phone seems to be switching between Wi-Fi calling - 5g mobile? - EE Wi-Fi calling. Our mobile signal ha...

Resolved! Error message when trying to unlock my old Huawei p30lite

I've upgraded my phone and told my daughter she could have my old phone which I'd had for years. It is Huawei p30lite and she already has a pay as you go SIM with another network but had broken her handset. I've tried to unlock the device using the d...

Voicemail Deletion

I received a voicemail last night, listened to it, pressed '3' to delete but I'm still getting notifications to say I've got a message. I've now rung my voicemail several times and it's still there. On pressing '3' don't get "message deleted" like n...

Resolved! I have an EE sim only deal at the moment with a preciously contracted Samsung. a

I have an EE sim only deal at the moment with a previously contracted Samsung. Is there anyway I can add just a handset to my package but not take another sim? Seen the black Friday deals for the 24 Ultra but can't see an option for handset only

We've detected moisture or foreign material in your charging/USB port.

HelloI upgraded to Samsung 24 in an EE shop this summer. It was working fine but in the last month it started displaying: "Warning: Don't use charging/USB port! We've detected moisture or foreign material in your charging/USB port."I have tried ma...