Android Devices

Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by EE Knowledge Specialist
  • 1879 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 69717 Views
  • 91 replies
  • 28 Helpful

Resolved! Son broke phone screen before paid anything

Hi, I bought my son a phone for his birthday, on contract. Id not even set it up or anything, not even out of the box. He got it out, he's autistic so does take things sometimes. He's shattered the screen, I got insurance with the contract. I haven't...

Resolved! Unlocking a device

Hi everyone - I have a Samsung device that is locked.  I started the unlocking process by pressing *#06#  to find my IMEI number which I then verified on the form.  I was then taken to a screen which gave me my unlock code which I  was told to keep h...

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Floresque by Investigator
  • 24404 Views
  • 45 replies
  • 17 Helpful

Resolved! Swollen battery pixel 7a

Hi all my pixel 7a phone battery has started to swell after weeks of wondering why it kept suddenly dying at least I have finally found out why, does anyone know what the best way is to go about getting it repaired I'm on a 24 month EE contract but n...

Samsung Galaxy S22 not getting updates

I have just purchased a second hand Galaxy S22 which will not receive updates. Apparently this is because the phone has EE service provider software installed and I am on the Vodafone network. Is there a way to remove this EE firmware?

StewA by Investigator
  • 699 Views
  • 4 replies
  • 2 Helpful

Resolved! Samsung flip 5 broken screen

I've had my samsung flip for 7 months now and noticed a line in the screen when I was typing on it.The bottom of the screen started flashing so I took it to EE and they said it's out of warranty for both the insurance and the years warranty.They're w...

Resolved! Network Unlock Code

I recently purchased an Samsung S9 Plus due to my other phone breaking. The phone was advertised as being unlocked to any network but upon trying to put my sim in it didnt work and said i needed a network unlock code. Got onto Samsung support and the...

Resolved! Not vibrating

Hello, My mobile isn't always vibrating on calls. Other times it starts vibrating then stops. Any ideas?

Resolved! Not receiving text messages

I haven't received a single text message since May 12th. I only realised this was the case when I needed a verification code sent to my mobile, and did not receive the text message. I asked my partner to send my a text message and that hasn't come th...