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EE smart up pro not at 1.6 speed

dimitrious1
Contributor
Contributor

‎02-06-2025 12:43 AM

I have had the smart hub pro since last year now i brought a 10 gig pci card for it and it was working great getting the 1.6 speed all the time now for some reason the speed has went down to under 1 gig as i said the speed was working fine and now its not now i have brought another 2.5 gig network card to see if that is the problem well its the same so i can only thing its down to the smart hub pro not working can someone help me please 

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8 REPLIES 8
Northerner
EE Community Star
EE Community Star

‎02-06-2025 07:36 AM

Hi @dimitrious1 

Could be congestion, could be interference, could be router software could be many different issues but fluctuations are expecting from time to time.

Try restarting your router.

Thanks 



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JimM11
Brilliant Contributor
Brilliant Contributor

‎02-06-2025 08:25 AM - edited ‎02-06-2025 08:30 AM

@dimitrious1 The Ethernet nic on the PC on 10G or 2.5G what does it sync to for the ONT wan connection on up/down.

Would expect you to see 2500/2500 as the ONT has a reported 2.5Gb/s interface.

And as @Northerner has pointed out, time to reset your Pro and get back to the baseline configuration, you may wish to state if you also have any smartwireless Pro modules, or hanging a mesh off the Pro Router. Anything else connected on the Ethernet ports switches, etc that may try to clamp the port speed down apart from your Wan.

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dimitrious1
Contributor
Contributor

‎02-06-2025 12:28 PM

no i got a asus 10 gig network card it worked fine before i was getting 1.6 gig no problem but i throught it might be that so i brought a 2.5 one just to see but it was the same i even rolled back windows to see if that was the problem but it was still the same 

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to dimitrious1

‎02-06-2025 12:45 PM

@dimitrious1 You may wish to go see what the router has for the sync speed then!

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bobpullen
Star Contributor
Star Contributor
In response to dimitrious1

‎03-06-2025 12:22 PM - edited ‎03-06-2025 12:22 PM

@dimitrious1 - like @JimM11 says, what is the Ethernet negotiation rate between the hub's WAN port and the Openreach ONT? You can see that by clicking the 'Status' tile in the hub manager. There seems to be a bug that's mis-counting the negotiation rate slightly but you get the picture, should show 2.44Gbps: -

Screenshot 2025-06-03 121917.png

If you run a speedtest to the hub using the EE app then what does that tell you?

Do you have any Wi-Fi devices that can achieve > 1Gbps?

dimitrious1
Contributor
Contributor
In response to bobpullen

‎03-06-2025 02:41 PM

Yes it does show 2.44gbps
Sent from my iPhone
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bobpullen
Star Contributor
Star Contributor
In response to dimitrious1

‎03-06-2025 02:57 PM

And speedtest via the app?

Are any of your Wi-Fi devices able to get > 1Gbps?

Has the hub been factory reset?

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to bobpullen

‎03-06-2025 03:53 PM

@bobpullen OP has yet to confirm also what the 10Gb/s and the 2.5Gb/s nics of the PC are syncing at even if to an extender never mind the hub.

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