cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE Smart Hub Pro On the EE app

johnels791
Established Contributor
Established Contributor

Hi all,

i’m wondering if anybody can assist me please. I have the EE Smart hub pro router but the app has changed and now says that I have a smart hub plus after deleting and reinstalling the app. I can’t see a way to change the router that I have on the app and some of the features aren’t working correctly. Has anyone experienced this and found a workaround? 


both the router and the extender are paired and working correctly as they should just seems to be an issue with the app.

thanks 

John 

Full Fibre Busiest Home Bundle 1.6Gb.
Previously EE 900Mb/110Mb
Asus Axe11000 Zenwifi Pro Et12
5 REPLIES 5
Christopher_G
EE Community Support Team

Hi @johnels791 

Is it just the image in your EE App that is showing the incorrect router?

Chris

johnels791
Established Contributor
Established Contributor

No it actually names the router. And some of the controls and speed test don’t work.
It can see my WiFi details and attached devices.

[Mod Edit: Removed email signature]

Full Fibre Busiest Home Bundle 1.6Gb.
Previously EE 900Mb/110Mb
Asus Axe11000 Zenwifi Pro Et12
Christopher_G
EE Community Support Team

OK, thanks @johnels791 

It may be worth speaking with our Customer Support team so they can see if anything needs to be updated from our side.

Chris

johnels791
Established Contributor
Established Contributor

Thanks Chris, 

 

I have tried but can actually get any options for the app team when phoning and using the online optionsThe guides with the broadband team doesn’t seem to have the resources to assist. 

is there any direct contact or options I'm

missing? 

Full Fibre Busiest Home Bundle 1.6Gb.
Previously EE 900Mb/110Mb
Asus Axe11000 Zenwifi Pro Et12
Christopher_G
EE Community Support Team

If you follow the options for broadband technical support, they should be able to hep with any broadband related app issues, @johnels791 

Chris