Community Activity

Cancelling Sim within 14 day period

Ordered sim contract 12th July, sim delivered 15th or 16th. Want to cancel (I assume from what I’ve read elsewhere that the 14 days cooling off period starts on day of delivery).1. Tried RETURN to 150 but that asked for an IMEI so could not complete....

Resolved! Set Up Home Phone Adapter

BT inform me that I am to be connected to Digital Voice in about a week's time. My router is a BT Smart Hub 2 with a green port for digital phones. I received an EE Home Phone Adapter. On separate occasions, I made attempts to set up the adapter by p...

AndrewO1 by Visitor
  • 431 Views
  • 5 replies
  • 2 Helpful

My subscription pack isn't working

Yesterday my £15 subscription pack expired. The card I previous paid for was swallowed by a cash machine so I got a new and used it to pay for another £15 subscription pack. The payment was successful but I still have no data. I looked into my accoun...

Resolved! Broadband and app

Hello I recently been moved back to EE from BT, the problem I have is my account number but I can't make it work to add my broadband on the app. I've been sent a bill which is due to be paid on 28th £39.99 but I can't view it at allI also got an emai...

shmi007 by Explorer
  • 77 Views
  • 4 replies
  • 2 Helpful

Resolved! iPhone 16 plus back order

I ordered my new iPhone 16 plus over the phone on the 22nd July and there is no update, it’s also down as on back order but is available to get on the website? Can someone help me out I cannot be without a phone.  

Very slow unstable wifi with (Fiber 900).

Good Afternoon,We recently had the 'Fibre 900 WiFi 7 package installed into our home roughly 3 weeks ago. Since then we have had nothing but problems. We lost internet within the first day & had an engineer come our refit out fibre line due to the or...

OWH by Investigator
  • 811 Views
  • 7 replies
  • 0 Helpful

Orded new Phone and SIM, not heard nothing

Ordered Nothing Phone 3 on 24/07/2025, says dispatched but not had email etc.Overall feeling of lack of updates during the ordering process.Wondering why its taking so long.

International calling rates on EE website?

Shouldn't it be obligatory for a phone company to publish its rates to each country? I can't find this information anywhere. I'm referrng to the cost of calling, say, France from the UK. Not roaming from abroad.It's stupid because there's a £2 per mo...

quangle by Investigator
  • 43 Views
  • 6 replies
  • 3 Helpful