iPhone 16 plus back order

[Zaragalaxy7]

I ordered my new iPhone 16 plus over the phone on the 22nd July and there is no update, it’s also down as on back order but is available to get on the website? Can someone help me out I cannot be without a phone.  

[Northerner]

Hi @Zaragalaxy7 

Have you checked EE order tracking:

https://ee.co.uk/help/orders

Thanks 

[Zaragalaxy7]

Yes I have checked tracking but as I stated there’s no update. 

[Rach_H · Accepted solution]

Hi @Zaragalaxy7,

Welcome to the Community!

I'd you're not able to see an update using our delivery tracker then give us a call, and we'll be happy to take a look into this.

Rach

[Zaragalaxy7]

I believe it has been sorted now down as dispatched just awaiting a message from dpd. Thank you 

[Ali_A]

That's great, @Zaragalaxy7 

Thanks for keeping us updated with this. 

We hope you enjoy your new phone! 

Ali 

[Zaragalaxy7]

Do dpd only send text messages because I currently don’t have a phone so unsure when it will arrive at the store 

[Ali_A]

@Zaragalaxy7 

You can use the DPD app for tracking and any codes you may need for delivery. 

If you call Customer Service, A guide will be able to help you with the tracking number so you can check delivery on the DPD website. 

Alternatively, you can contact the store directly to ask if the device has arrived and when it will be ready for collection. 

Ali