Set Up Home Phone Adapter

[AndrewO1]

BT inform me that I am to be connected to Digital Voice in about a week's time. My router is a BT Smart Hub 2 with a green port for digital phones. I received an EE Home Phone Adapter. On separate occasions, I made attempts to set up the adapter by placing it next to the router and following the instructions. Every time the connection process failed with a red flashing light. I reset the router but it made no difference. Please advise of next steps. Many thanks.

[Mustrum]

@AndrewO1    you need to wait a bit longer, if they have said it won't be set up until a weeks time, then once they have said it has been set up is the time to do what you have tried.

By the way the green router port is not Digital, you can plug a normal corded phone into this socket.

[JimM11 · Accepted solution]

@AndrewO1 Until the DV side is working on the BT router, forget about the adapter, it will not pair to it...

[Richard2412]

Thank you!  I am having this same problem today, having received the adapter and tried several times.  Where can I find a statement from EE that DV side needs to be working.  What is DV side?  My hub was plugged into primary socket of landline, with landline phone remaining connected to in-house hard wire extension, as left by OpenReach guy a few weeks ago when he came to get hub working better to reduce crackly phone.

[JimM11]

@Richard2412 If you have NOT been upgraded with you broadband to a Full Fibre connection and your phone is working connected to the phone socket then that is where the phone stay's...

If indeed you are on a digital DV line, the phone plugs into the back off your hub AND it is working then you have been converted to the DV Digital Voice feature.....

With DV you can now use the supplied DVA Digital Voice Adapters but you do have to follow and link them to your Router, so see the video link below and take a watch at it. Give me a second to attach it. Click on the link watch the video!

How to set up your Digital Home Phone - The EE Community

If the phone is plugged direct into the Master phone socket that will be ok, on an extension socket and depending if wired correctly may also be ok, but if not then an ADSL Filter will be required, that stops the broadband cutting out when you pick up the phone to answer or dial out!

[Richard2412]

Thank you for reply!  A few weeks ago BT were keen to see my hub was correctly set up, and sent an OpenReach technician who repositioned Wifi Hub to primary incoming phone socket, as explained.  A few weeks later I received offer of EE-BT free hub adapter to enable phone to stay put where it is, which I snapped up to solve my problem.  As mentioned, I tried it today with no joy.  Nowhere can I find mention that it won't work that way until the full fibre (DV?) connection is done to my house, so far only to pole up road as far as I know, with existing overhead cable from there to house. 

The only reaction I've had from BT is to book Openreach visit for tomorrow.  Is that a waste of their time?  Doesn't EE-BT know that full fibre isn't yet fully connected where I am?

Apologies for my rant of frustration but I've wasted an hour or so trying to get my adapter to talk with my hub, when perhaps it can't yet anyhow for the reason you have given me.

[Mustrum]

@Richard2412   If your phone is plugged into the router and it works you have Digital Voice.

However from what you have said your phone is still plugged into the Openreach master socket so you do not have digital voice and the extender is no good to you as it is only for use with Digital Voice.

[JimM11]

@Richard2412 So you are aware, Digital Voice the DV option can be delivered to the BT Smarthub2 with FF full fibre FTTP and also on the copper FTTC product, so EE/BT whoever you have may be getting you all set, but you DO have to be on the latest BT Router or one off the Latest EE Routers also, link below to the BT hub types....

Different types of BT Hub | BT Help

[Richard2412]

Thank you!  Interesting answer.   My BT hub looks like a Smarthub 2.  It was sent to me by BT last January 2025.  If, as you say, it should work with DV on copper line, should I be able to test by plugging phone lead directly into green phone socket on hub to see if I get a dialling tone?  Instructions for hub adapter suggests this test to check whether hub connection works on DV without adapter.  I need adapter to avoid redesigning home.  Adapter instructions imply that no dialling tone means no DV connection, implying no point in trying to set up adapter until there is one.   

[JimM11]

@Richard2412 Two things need to happen, the first is the correct hub, yes you have that. The second is that BT have to activate the service so it WORKS on the hub, if not then the socket on the back off the hub is NON functional and the Landline is still supplied via the OR Master socket.

You can try it, but if you had a BT Engineer out a couple off weeks ago then NO way would he have walked away unless he TOLD YOU may take a few hours for the systems to switch over, when your phone goes dead then plug it into the back off the hub!

The phone side switching is just not an instant here you go it's done, takes a few good hours for one to die and the other to go LIVE!