Set Up Home Phone Adapter

[AndrewO1]

BT inform me that I am to be connected to Digital Voice in about a week's time. My router is a BT Smart Hub 2 with a green port for digital phones. I received an EE Home Phone Adapter. On separate occasions, I made attempts to set up the adapter by placing it next to the router and following the instructions. Every time the connection process failed with a red flashing light. I reset the router but it made no difference. Please advise of next steps. Many thanks.

[Mustrum]

@Richard2412   yes, if you plug a wire phone into the green socket and have dial tone and can call out you have Digital Voice. But also BT/EE would have told you when you were converted from the old analogue system.

[Richard2412]

Thanks!  Unfortunately BT/EE, by delivering parts, gave impression that it had been converted,  However 2nd call today said they had not yet.  I will try green socket tomorrow - involves moving furniture again!  and update this post if it works.

[Richard2412]

It would have been helpful if BT had told me that the change from analogue to DV took a few hours.  On my 2nd call with BT this afternoon, the real human lady informed me that my line had NOT been changed yet from analogue to DV, and consequently technician visit booked by my call this morning confirmed for tomorrow by non-reply text message  was therefore now cancelled.  Time for bed tonight - over and out.

[Leanne_T]

Hi @Richard2412 

Thanks for coming to the community. 

Has the engineer visit been rescheduled for a different date? Did the guide you spoke to yesterday advise when the change would go through and you would have Digital Voice active? 

Leanne.

[Richard2412]

No and No, Leanne.  The helpful BT lady I spoke to yesterday afternoon 28th July agreed that engineer booking was a waste of time because she had checked that DV is not yet available on my line. She thought it would become available in next few months, and I should be advised when that would be. Meantime I wait patiently.

  For all readers:   This ongoing saga has irritated me because having had a Halo 3+ Smarthub2 Hub installed last January to replace its predecessor, from 2nd July I had been receiving e-mails from BT-EE to "get ready for DV",  On 4th July, having reported crackling again, an engineer called and re-sited my Halo 3+ hub from a dodgy old extension to the house primary socket, obviating an extension he was not permitted to repair due to his limit on in-house tasks and his H&S regs, and leaving the phone working on another OK extension but still occasionally crackling.

On 8th July another e-mail from BT persuaded me to order their free Hub Phone Adapter, which I did, because moving the phone to re-sited hub is very inconvenient.  The adapter's arrival was hot followed by a mail card from BT in my post last week "Setting up your new home phone service", making me think that I could at last do the change to DV.  But my attempts to 'pair' the adapter following its instructions were unsuccessful (no steady azure glow - back to red).  When I phoned BT on morning of 28th, they (automatically - no human) booked an engineer (for today).  Now return to top of this message to read first paragraph again - that is where my situation is today. Thank you all for various comments received!   My apologies for repetition!   Kind regards, Richard (exhausted)

[Leanne_T]

Thank you for the extra information @Richard2412 

If you can try again in a few months as advised by the guide you spoke to on the 28th, and let us know how you get on.

Leanne

[Richard2412]

Hi Leanne, Thanks for reply.   I was advised on 28th July to wait until  notified by BT-EE that my home has been set up for DV.  To try again before BT's notification would be a further waste of time for me, as it has been over last few days.

Does the change from analogue to DV include replacing the physical cable from street pole to my home?  This cable has been there about 30 years, I think.   If so, when that is done, I will know that change to DV has taken place.  Richard

[JimM11]

@Richard2412 It is always best to have the EE/BT Router directly connected on the OR Master socket that is for sure, and line noise is never a good issue as it WILL affect your broadband connection, never mind the voice phone landline issues you will also have, but if the Engineer did diagnose you had/have an internal connection issue then it does have to be taken care off, most faults are external but yes some are internal. Noisy lines can be somewhat difficult to pin down so you DO have to persevere until you get it resolved. Not good to have a phone in an awkward place especially when you are well used to where it was previous!

IF the DV is not ready for the connection that is just a wait especially on your current old type off line!

[Richard2412]

Thanks Jim for that.  Yes.  The OpenReach engineer on 4th July visit eliminated the faulty extension by re-siting the router as you say.  That extension, probably built with house in 1970s, had some visible frayed covering where routed over external porch which O-R engineer was not authorised to replace.  (Re-siting router was actually my suggestion!)   The faulty now redundant extension no longer has anything plugged into it.  Meantime the phone remains on another extension, fitted in 2011 under floor.  I presume when changed to DV that line will be redundant too. Regards, Richard

[JimM11]

@Richard2412 Only when you go Digital Voice, all off the extension drop off as the signal is transmitted through the routing side off the operation, Longer lines and lower speed's are way more problematic for getting a good Broadband speed out, without the specific's and what connection cabinet equipment that OR have on your line that's hard, but the good Older Telecoms Engineers well understand what is required and NEEDED to get best result's.