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1310653posts
Community Activity
Missing IPv6
I have just transferred from BT, where I had IPv6 working. It has disappeared with the transfer to EE and the EE hub. Why might that be? Is it fixable?
Refund
Hi, I'm texting about a £10 data pack on my account. I don't remember purchasing this pack, and I've barely used any of the data. I canceled the pack for next month, but I was hoping to get a refund for this month since I didn't intend to buy it. Can...
Resolved! No discount even though it says I do.
I am subscribed to the £10 pay as you go subscription pack, I have reoccurring payments come out each month to cover this. It says that I have a 10% discount because of this yet I have never had any discounts and I’ve been subscribed for over a year....
Resolved! Can't use data or phone abroad even though I paid for Global Roaming
I'm in Denmark, and on arrival I got a text telling me that with my Global Roaming package, I could use my data and phone like usual.When I tried to, the phone told me Roaming was switched off and took me to Settings. Problem was, when I got to Setti...
EE website and app is unusable slow, total rubbish
Hi there,I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website l...
eSim activation without my old phone
My old iPhone 14 had a broken screen, so it was replaced through insurance. New phone arrived today and courier picked up the old phone.I have been trying to get an eSim downloaded and working but the only way to do it is to get a Pin from the old p...
No correspondence after intial order.
Got order number, paid deposit. When I order track it says order has timed out. It was the aquamarine iPhone 16 128. Ordered on Thursday 24th July.
Hi do I speak to a human?
Anyone have any tips on getting through to an actual human? Is there a shortcut? I keep being cycled through options and eventually 150 hangs up and a diagnostics bot text messages with two options, neither apply. It seems impossible to get to human....
Billing broadband
I got charged for my broadband and then half hour later it got put back into my account. I’m very confused, does anyone know why this has happened?
Apple Watch order
Thinking of adding an Ultra Watch 2 paired plan to my account but I’m a bit confused about whether when it comes to numbers and PAC codes on the app when looking to check out.Any help appreciated
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