Billing broadband

soph997 · ‎27-07-2025

I got charged for my broadband and then half hour later it got put back into my account. I’m very confused, does anyone know why this has happened?

Schockwave · ‎27-07-2025

Hello @soph997 ,

Welcome to the community,

Sorry this is not customer service, we have no account access and do not know who you are, you will have to speak to customer service about this if you want to know more.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎27-07-2025

Hello @soph997 ,

Welcome to the community,

Sorry this is not customer service, we have no account access and do not know who you are, you will have to speak to customer service about this if you want to know more.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.