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Community Activity
SIM not working Abroad
Hi, I’m currently abroad (QATAR) and my EE Pay As You Go SIM card is not working either for calls or SMS send and reciving, only EE sms i recieve Can you please assist?
Apple Watch Delivery
Hey allOrdered a new Apple Watch Series 10 earlier in the week. I thought "well, wife is home, she can take delivery for me". Well, unknown to me, DPD tried to deliver today. Wife calls "what's the code for delivery"? "What code"? I ask. Well, t...
EE Perk Account Deactivated
Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"I have tried a password reset but it still says deactivated. Thanks for...
Speeds Not Consistant.
Just moved into a new build which had Openreach fibre already installed.Had a look around and decided on Essentials : Full Fibre 500 at a price i considered to be good.The router took much longer to arrive that expected but it did arrive and was easy...
Complaints
Is there a complaints email address - I'm still waiting (now 8 days) after I was promised a manager callback after 72 hours by the rudest, most unprofessional 'guide' I've ever dealt with. EE have cost me nearly £200 in mobile data fees (I'm with O2 ...
Transfer from BT to EE and the new EE Smart Hub +
Just a heads up to anyone like me who has been transferred from BT to EE Broadband. I recently renewed my contract with BT and in the process was offered a new deal with EE. I didn't think much about this until I received a new router through the po...
Resolved! No call back
I’m waiting for a call back from Customer Support but it’s been five hours and I’m wondering if something’s gone wrong. The first time I used this service I got a text saying I would get a call within 10 minutes and got one in 30 minutes. Does the la...
Data roaming
Hi all. I am traveling to gran canaria tomorrow and arrive late in the day there. I am a pay as you customer and have a blackberry bundle that I top up every month by £10. My question is do I need additional roaming packs or is my bundle covered for ...
Insurance
I cancelled my insurance and I’m still paying for it how do I stop this
Resolved! Rest of World Roaming
I am currently on a 2 year contract with EE. One of my Add Ons is a Roam Further Pass which says "Use your UK Data, unlimited minutes and unlimited texts while abroad in rest of world"I am struggling to find on the EE website what this actually means...
