Data roaming

[ayris1]

---

Hi all. I am traveling to gran canaria tomorrow and arrive late in the day there. 

I am a pay as you customer and have a blackberry bundle that I top up every month by £10. My question is do I need additional roaming packs or is my bundle covered for data roaming. 

To me it doesnt make it very clear to understand. I had a text message response from 150 saying: 

[Your EE phone is ready to use abroad. Great news, if you have an Add on you can now use your allowances in the EU at no extra cost. If you dona?TMt have an Add on you will be charged UK rates for any usage in the EU. To find out costs for any country text RO plus the country you are travelling to, to 150 and wea?TMll send you a text with price and information for that country. For more information on all our roaming prices visit ee.co.uk/roaming.]

So is my blackberry pack classed as an Add on or not?

Any help to solve this will be greatly appreciated. 

Many thanks 

Paul

[XRaySpeX]

You had a text message response from 150 to what?

On PAYG there will be roaming charges to use your pack allowances in the EU, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival offering & inviting you to take up the options for roaming in EU of either £2.50 / day, by replying ROAMEU1D to 150, or £10 / week, by replying ROAMEU7D to 150. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.

[ayris1]

Sorry, I still don't understand. I rang EE on the 150 number, whilst on the phone I had a text message come through from EE saying the below.

Your EE phone is ready to use abroad. Great news, if you have an Add on you can now use your allowances in the EU at no extra cost. If you dona?TMt have an Add on you will be charged UK rates for any usage in the EU. To find out costs for any country text RO plus the country you are travelling to, to 150 and wea?TMll send you a text with price and information for that country. For more information on all our roaming prices visit ee.co.uk/roaming.]

So to me that says I'm ok to use my phone, without incurring charges 🤷‍♂️. Isn't he blackberry pack classed as an add on already?

[bristolian]

XRay was asking what you did to trigger the text message response from 150 that you posted, which would normally translate as "what keyword did you send to 150", to elicit the response you posted.

If the text was received while talking to a CS bod on 150, I'd wager it's the equivalent of texting "ROAMING" without the quotes.

[XRaySpeX]

Sorry, I know nowt about Blackberry plans. I can only discuss PAYG plans in general.

[bristolian]

I have some experience of roaming using a Blackberry plan many years ago, but it wasn't a pleasant experience from a billing perspective.

My recollection is that the rule book got thrown out of the window once Blackberry was involved - and quite possibly, all bets are off. I'm surprised the plans still exist.

[XRaySpeX]

@bristolian : ROAMING is not a recognised keyword on PAYG.

[Ali_A · Accepted solution]

@ayris1 

The £10/m Blackberry basic gives 500mb of data, 150mins and Unlimited texts (before any free extra allowance) to use in the UK only. 

As @XRaySpeX  has mentioned, you'll need to purchase an add-on to use your service while you're abroad. 

You can find out more at Pay as you go charges for roaming in the EU

Ali