sms

[Elyas6740]

• Hi, I’m currently in Iran using an EE SIM card.

  When I first inserted the SIM into my phone, I received the welcome SMS from EE. I have also activated the SIM through the EE website, and I receive all SMS messages sent by EE without any problems.

  However, I am not receiving any verification SMS codes from either Telegram or WhatsApp.

  Could you please check whether there is any issue with receiving verification/OTP SMS messages on my EE number while roaming in Iran?

  Thank you.

[Elyas6740]

Hi EE Support, I’m currently in Iran using an EE SIM. When I inserted the SIM for the first time, I received the EE Welcome SMS, and I can receive all SMS messages sent by EE without any issues. My number is correctly linked to my My EE account. However, I do not receive any SMS from other senders, including verification codes (OTP) from Telegram and WhatsApp. Could you please check if my line is fully provisioned for receiving SMS while roaming, and whether there is any issue with my SMS provisioning or roaming profile that needs to be refreshed or reset? Thank you.

[XRaySpeX]

@Elyas6740 : This public user discussion forum can have no access to your specific account & so cannot check anything to do with it. You need to raise this with CS.