@sorcez Sounds like you’ve only got activated roaming for the EU and not for the rest of the world. You’ll need to chat with customer support to have roaming for the rest of the world activated. You can call or use live chat.
But do you have a network connection showing n the device? Have you tried just restarting the device?
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
