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sms

Elyas6740
Explorer

‎12-08-2026 09:59 AM

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    Hi, I’m currently in Iran using an EE SIM card.

    When I first inserted the SIM into my phone, I received the welcome SMS from EE. I have also activated the SIM through the EE website, and I receive all SMS messages sent by EE without any problems.

    However, I am not receiving any verification SMS codes from either Telegram or WhatsApp.

    Could you please check whether there is any issue with receiving verification/OTP SMS messages on my EE number while roaming in Iran?

    Thank you.

0 Helpful
3 REPLIES 3
Elyas6740
Explorer

‎12-08-2026 10:12 AM

Hi EE Support, I’m currently in Iran using an EE SIM. When I inserted the SIM for the first time, I received the EE Welcome SMS, and I can receive all SMS messages sent by EE without any issues. My number is correctly linked to my My EE account. However, I do not receive any SMS from other senders, including verification codes (OTP) from Telegram and WhatsApp. Could you please check if my line is fully provisioned for receiving SMS while roaming, and whether there is any issue with my SMS provisioning or roaming profile that needs to be refreshed or reset? Thank you.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Elyas6740

‎12-08-2026 01:09 PM

@Elyas6740 : This public user discussion forum can have no access to your specific account & so cannot check anything to do with it. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Elyas6740
Explorer
In response to XRaySpeX

‎12-08-2026 02:32 PM

Thank you. I understand that the public forum cannot access my account. Is there any way to contact EE Customer Service or a technical support team without making a phone call? I am currently in Iran, so making an international call is difficult for me.

I would like someone to check my EE account and specifically verify whether incoming SMS while roaming in Iran is fully provisioned on my line, and whether my SMS/roaming profile needs to be refreshed or reset.

I can receive SMS messages from EE itself, including the welcome message, but I cannot receive SMS from any other sender, including verification codes from WhatsApp and Telegram.

Is there an online chat, secure message service, email, or any other way I can have this checked without calling?

0 Helpful