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Community Activity
Récent app update
Since the recent app update I’m unable to manage broadband controls, like setting schedules, pages just hang. Any one else with the same issue or know how to resolve?
App not working
After updating app broadband settings in app not working. Seems like EE has problems!!
Resolved! EE Perks codes not working
I am generating new discount codes via perk.ee.co.uk and all perks at work and the EE site won't accept any of them.I have tried it on different contracts and via different devices and browsers (it's not the cookies), colleagues have also tried and i...
Pay as you go
Hi, I have a Pay As You Go plan that usually renews every month. I have enough credit in my balance, but it hasn’t renewed this time. I was advised to text 150 with NOW and also tried PLAN10, but neither worked.Could you please check and help me reac...
Box Pro fast forward issue
Just recently I've noticed a strange problem on my Box Pro.Occasionally, while watching recordings, when I press the remote fast forward tab, the screen goes blank for a short while, then I get the YouView splash screen, then I am dumped back at the ...
Early charges
I usually pay for my 10 pound pack on the 2nd of each month, but this time the payment was taken 4 days early. That wouldn’t have been a big issue, but I was actually planning to cancel my subscription and switch to Giffgaff because I’ve been having ...
Returning equipment
I'm having real trouble returning an old EE Hub. After an issue with my original hub, a remote EE engineer sent me a replacement. Since then, I’ve been trying to return the old one—but I never received a confirmation email for the new hub delivery, w...
Unable to access my business account online / app
Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...
Why is the link to buy a data roaming pack broken?
I’m abroad and have been purchasing the 7 day data roaming pass for £25. I keep getting the texts including a link to buy another but the link takes me to a page that will not load. I’ve attempted searching for it separately on EE and those links are...
