Unable to access my business account online / app

[adriandobbs]

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up and running within a few days.

As of 30th April 2024 I am still unable to access my account online / App.
Please advise when I can view my account online to manage my account and keep an eye on the spend?

[Christopher_G]

Hi @adriandobbs 

Welcome to the community.

I'm sorry to hear that you're having problems accessing your account. I recommend continuing to speak with our business support team so they can check the status for you.

Chris

[adriandobbs]

2 phone calls later and still no solution. Sine beginning of December 2023 I have been unable to access my business account. Something is seriously up with the EE I.T team if they cannot sort this out

[Leanne_T]

Hi @adriandobbs 

I am very sorry to hear this, our technical support team will be working to get this resolved for you. 

If you would like to discuss your billing options please give us another call on 150.

Leanne.