Unable to access my business account online / app

[adriandobbs]

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up and running within a few days.

As of 30th April 2024 I am still unable to access my account online / App.
Please advise when I can view my account online to manage my account and keep an eye on the spend?

[Christopher_G]

Hi @adriandobbs 

Welcome to the community.

I'm sorry to hear that you're having problems accessing your account. I recommend continuing to speak with our business support team so they can check the status for you.

Chris

[adriandobbs]

2 phone calls later and still no solution. Sine beginning of December 2023 I have been unable to access my business account. Something is seriously up with the EE I.T team if they cannot sort this out

[Leanne_T]

Hi @adriandobbs 

I am very sorry to hear this, our technical support team will be working to get this resolved for you. 

If you would like to discuss your billing options please give us another call on 150.

Leanne.

[click71]

I have had the same issue accessing my business account and it is still ongoing. It is embarrassing. I've been with EE for years, but I'd leave like a shot now if I wasn't in contract. Every month since I have had to phone and have my bill emailed. Then two months ago, they can't do that any more and have to post me a bill. The cheek is, they now charge me an extra £4 paper bill charge!

I am counting down the months to leaving this once brilliant service. Six months for 'an IT glitch' that doesn't seem to be getting addressed is not really the kind of supplier I need.

[MollyMalone]

Ive not been able to access my account for over 8 months , I have been told there is an ongoing issue with myee that they have not time set to be able to resolve, 

[Ali_A]

Thanks for joining us on Community @MollyMalone 
 

I am very sorry to hear of this. Have you spoken to the technical support team to investigate and raise a ticket for you?
 

In the mean time If you would like to discuss your billing options please give us a call on 150 or you can also contact them via WhatsApp and then click 'Get in touch on WhatsApp' at the top. 

Alternatively you can contact the team via Live Chat. Just click the "Live Chat" pop up. 

Ali

 

[click71]

Have you even read any of the comments above before posting your generic reply? This must be affecting thousands if your customers, and it's not getting sorted. As soon as my contract is up, I will be off. It's offensive how little your organisation cares about a resolution for your 'customers'.

[MollyMalone]

On multiple times but they are unable to resolve

Kind Regards
Jan 

M: **************
T: ************
E: ***************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[cgfedup]

Yep, this has been affecting my business also.  Unable to login to app or website since October 2023 so am having to call them every month for updates and request copies of my invoices to be emailed out to me.  Keep being told its a known fault affecting thousands of customers.  No fault reference or updates to fault provided.  Been with EE for years but out of contract in March then that's another business account they will be losing as I'm sick of it!  EE please provide meaningful updates as you've a lot of unhappy customers!