Community Activity

Resolved! Eufy E340 video doorbell connection problem

I have recently purchased a Eufy E340 video doorbell, but can't seem to connect it to my Smart Hub SH32B.I've tried connecting to the 2.4Ghz Wi-Fi, but it still won't connect.Has anyone else had the same problem, and have a solution? Thanks

tjturpin by Investigator
  • 67 Views
  • 6 replies
  • 1 Helpful

Smart Hub Pro: Hands On - The good, the bad and the ugly

Hi allJust going to summarise my early findings after receiving the new Smart Hub Pro and Smart WiFi Pro kit today. It’s been an awkward and frustrating journey and I’m sure some user error along the way… But I might now finally be seeing the brillia...

ChicChoco by Skilled Contributor
  • 26846 Views
  • 79 replies
  • 34 Helpful

Error AAU941

Received this error this morning on the Apple TV EE TV app, And a restart hasn't made any difference. Google Search turns up nothing useful, nor does a community Search. Anyone else?

twuk by Visitor
  • 1 Views
  • 1 replies
  • 0 Helpful

Contract Pricing

I am contacted on broadband 900mb at £60.99 for 24 months until Dec 2026. New users can now get the same deal as me for £40.99. I complained to EE …” why can’t I re contract at the lower price for a further 24 months” …their answer basically …I canno...

Bill payment isn't showing on EE after two weeks

I paid my bill via card on Tuesday 19th December for quite a sizeable amount of money, which was immediately taken from my bank account.The bill was still showing unpaid, and after getting in touch with customer services, they said to wait and the mo...

austenliam by Established Contributor
  • 1301 Views
  • 12 replies
  • 0 Helpful

Resolved! Payment taken but no confirmation or device received

Hello,I placed an order 3 days ago for a smart hub 4g device (mobile internet) under a monthly contract (domiciliation 50£) and paid directly £150 upfront for the device. The money has been taken from the bank instantly but I haven't received any con...

BenLola by Investigator
  • 1048 Views
  • 6 replies
  • 1 Helpful

Resolved! Incorrect WIFI Password On Smart Hub Plus

Hi Team!I'm now set up on the new EE, Smart Hub Plus set up yesterday - but I've got an intermittent fault with it - it keeps kicking me off wifi saying "INCORRECT PASSWORD" - has anyone else had this error and if so how did they get it fixed? it's v...

mirrors90 by Skilled Contributor
  • 2923 Views
  • 14 replies
  • 3 Helpful

EE store txt but I didn’t order anything

Hello I’ve just received a txt saying ;Thanks for your order placed on 11/07/2025. Your sales order number is (order number). We'll message when your order has been dispatched, with tracking details.but I’m not even with EE and I haven’t ordered anyt...

Pairing with Hub with EE App issue

I had already got my devices paired with the EE App and had been problem free for a couple of months, but recently I got an error every time I tried to manage my devices in the app. Eventually I uninstalled and re-installed the app. When I came to at...

Barmy by Established Contributor
  • 25 Views
  • 1 replies
  • 0 Helpful