Community Activity

No update on z fold delivery 😒 ordered on the 16th of july

Had order confirmation and it says its been dispatched, yet I've heard nothing from dpd or other companies. In the confirmation email it says expected delivery on the 18th of July 沈 big sad its not delivered.Id love some clarification is its out of s...

Luked99 by Investigator
  • 75 Views
  • 4 replies
  • 0 Helpful

New phone new contract

Hi,As I wasn’t happy with the upgrade plans offered by EE I bought a new iPhone 16 directly from Apple. As my plan with EE is ending I have also taken out a new sim only plan with EE (same number) which was on offer and had better extras. My question...

Top up

I've top up my phone but my plan hasn't automatically renewed

lee_92 by Investigator
  • 51 Views
  • 6 replies
  • 1 Helpful

Unable to make calls or contact 150

Hello, I have had a billing issue and my services has been cut off, I have tried calling 150 and 360 to resolve this but when I call the call just cuts off straight away, I have tried finding a live chat on the ee website but I cant find it, how do I...

spazmunk by Visitor
  • 3592 Views
  • 212 replies
  • 71 Helpful

Transferred number to EE but not receiving SMS

Hello. I recently switched from Giffgaff to EE on Pay As You Go, which was initiated via a PAC code on the 16th of July, and then confirmed complete by SMS the next day. I’ve been receiving SMS from 150 fine, topped up with a pack, and I’m able to ma...

v13nny by Visitor
  • 17 Views
  • 1 replies
  • 0 Helpful

Advice on EAPS with Smart Hub Plus

Going to be starting a new contract mid aug ( Im assuming it will be the SH31B hub? ) , will only be having part fibre .... ie fibre to the exchange and cooper to to the house.Was wanting to know if I could use the same router that is being provided ...

Tinnaz by Investigator
  • 83 Views
  • 5 replies
  • 1 Helpful

Sugurta

Hello. I lost my phone. I filed a claim with the insurance company. What should I do now? When will they give me a new phone?

Cannot get voicemail on page to load up

Hello,I have the following issue with the EE app under voicemail when I tap this to open it the following message appears on the screen We could not load this information this is not your fault it’s ours try again come back a little later when we hav...

APACHE060 by Established Contributor
  • 9 Views
  • 0 replies
  • 0 Helpful

£10 pay as you go

Hi all. I am a new EE payg sim only customer. I bought a £10 package. My sim card has arrived. I plugged it into my phone. My old number has also been moved to my new line. I can only make emergency calls. Why isn't my package loading? How can I solv...

Trkr by Visitor
  • 18 Views
  • 1 replies
  • 0 Helpful

Resolved! Transfer from BT

I was transferred automatically from BT to EE for broadband.  I was a fairly new customer to BT and was paying 29.99 per month. BT informed me my bill would remain the same however I have been charged monthly £32.99. 

AB9999 by Visitor
  • 176 Views
  • 7 replies
  • 3 Helpful