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MANSUR1988
Explorer

‎25-07-2025 09:13 PM

Hello. I lost my phone. I filed a claim with the insurance company. What should I do now? When will they give me a new phone?

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎25-07-2025 09:19 PM

Hi @MANSUR1988 

You'll need to speak to your insurers as per your terms and conditions. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
MANSUR1988
Explorer
In response to Northerner

‎25-07-2025 09:55 PM

Hello. I talked to you and you have my medical application number. But
there is no other news. Or should I call the police?
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to MANSUR1988

‎25-07-2025 11:29 PM

You won't be talking to any of us, members of a user discussion group, nor will we have or be allowed to have any of your personal data.

You should be talking to your insurance co.

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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