Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Mobile repair

I sent my phone in for repair on April 22nd and I still haven't recieved it back again. I got an email saying it was being sent back to store on 29th April but have had nothing since. Very little information on tracking website. Is it normal for EE r...

Apple tv

Good evening can someone help me out The other day I upgraded my SIM and got free Apple TV which was on offer I've followed all the instructions but even signed in it keeps coming up with free trial then subscription getting a bit frustrated now won'...

Samsung ultra watch 7 not joining ee network

Hi I've bought a watch from samsung. I have a plan with EE that states it has watch data included but when trying to join it to plan it won't let me comes up with -1 error code. Ee said that means phone not compatible but it's a smsung s25 ultra T...

Resolved! Add on netfix has stopped working

All of a sudden my Netflix has stopped working... when I try to watch is says there is no account with my email or phone number. It is showing as active on my ee account though.. Any help appreciated.

Resolved! Device Unlocking Code not working

Hello,I am currently trying to unlock a Samsung Galaxy J3 (2016) from EE. I have entered the IMEI into the online tool, but the code it has provided is being stated as invalid when entered into the phone. Does anyone have any tips on how I can get th...

Debit card

Why isnt the Samsung 25 not allowing me to add debit card to my wallet. I have tried everything...

Resolved! Open a line for adults

OneUI 7 a bust on EE?

As the title says.I was eagerly anticipating OneUI 7 and installed it as soon as it came.But now the phone has lost EE ervice and I am effectively walking around with a brick.No calls or mobile internet but text messages come after a long delaaay.Pho...

Samsung a56

hi as anyone purchased the Samsung galaxy a56 I was looking at upgrading to it ?

Resolved! Unusable phone and PS5 con

I wonder if anybody else has had similar. I switched to EE after 16 years with O2. Went for a sale pitch honour magic fold phone(do not get) after3 months started having problems tried to report it but no reply, I then started getting lines across th...