Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Pixel 4a appeasement

Hello,After inputting the IMEI number of my Pixel 4a onto google's website, apparently its eligible for a free battery replacement. Only EE stores are listed as places I can take it to have this carried out.However I did not buy the phone from EE, an...

S23 Battery Repair Woes

Hi,I'm posting here because I honestly don't know where else to turn. Unfortunately it is a bit long and 'ranty'.I'm trying to arrange a repair for my Samsung S23, which has a swelling battery, but trying to deal with EE has been an absolute farce on...

Resolved! Upgrade with new sim

Im expecting my new upgrade tomorrow, I've had a message saying I will also have a new sim card. Why is this as I usually put my old one in.Im going from a samsung s22 to the s24.Thank you

Resolved! Requesting eSIM

How do I request an eSIM, I've ordered a physical SIM but my phone only has one physical SIM slot so I need an eSIM instead

Unable to set up Samsung Galaxy A9+

I have just received my Samsung Galaxy A9+ but I cannot set it it. I get as far as selecting my WIFI and putting the password in but then I get a message saying connected without internet and I cannot get any further to set anything up.Am I doing som...

S23 ultra international version (Broken screen)

Hi, I have S23 Ultra bought from Saudi Arabia (international version), SM-S918B/DS.The screen has broken, can I replace it at EE repair centre in Leeds?

Galaxy Flip Z 6 front screen working but main screen all black

My phone has been working ok. Not had it long and will log with EE in the morning. Front screen on. I can see incoming calls and messages. However, when I open the phone the main screen is all black. So can see anything to change settings or make scr...

samsung z flip

had a samsung zflip since october2024 over december the inside screen started flashing up black now its completely black. Sent it off to the ee repair and surprise surprise after reading all the forums on here apparantley a tiny scratch and the warr...

Resolved! Garmin vivoactive 5

Hi. I ordered a Garmin vivoactive watch from yourselves on the 11th January. It stated 3 to 5 days delivery. It is shown as ordered on that date but no further communication and no way to find out when I might receive it. How do I find this out? Many...

Resolved! RCS after porting number, stuck on verifying number.

A few months back, I came to EE from O², all went smoothly, but my Google messages was sending RCS messages as my temporary number. Tried changing it and it wouldn't work. Now I've had a new SIM card, the number is correct, but it's stuck on "trying ...