The EE Community

Transfer from BT to EE shouldn't be this difficult!

Was with BT for a number of years, aside from the odd issue my connection was rock solid and had Halo 3+ 900mbp FTTP, however saw the new EE announcement with the 1.6Gbs speeds and WiFi 6 Hub and thought I'd upgrade.  Waited a cople of weeks for the ...

App errors

I haven’t been with EE long and I have not been able to do anything on the app and website. It’s just full of errors! I can’t set up the WiFi controls, access my bill or manage my broadband. By looks of it, it has been a problem for a couple of years...

No Broadband for 2 weeks, fault at the box

What on earth is going on at EE?

So this week I knew that my watch was due for an upgrade. After asking live chat about 5 times they eventually explained to me the date I was due for upgrade. Not before trying to sell me a new line and telling me to just cancel the old one. Terrible...

iPhone 15 battery and overheating

I just got the iPhone 15 less than a month ago. From day 1 I noticed it doesn’t hold battery & takes ages to charge despite using a fast charger & head. Not only that but it overheats all the time. Battery health is normal… 100% max capacity. My scre...

EE "Service status in your area" never works for me

Every now and then I receive text messages from EE stating that there is a problem in my area, there is a link to the service status checker to look for updates (ee.co.uk/help/service-status). I have tried this service on numerous occasions and have ...

My sim has suddenly stopped working. I’ve turned phone off and on. No luck

Help! How to fix sim problem?

Error AAU941

Received this error this morning on the Apple TV EE TV app, And a restart hasn't made any difference. Google Search turns up nothing useful, nor does a community Search. Anyone else?

Broadband

I’ve got the ee app and have paused the WiFi in many devices in my house yet when I check these devices they are all still connected to the internet, they all say they are paused on my app though