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Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by • EE Knowledge Specialist
  • 1875 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 69714 Views
  • 91 replies
  • 28 Helpful

Pixel 9 Pro XL - won't register second eSim

I recently upgraded from Pixel 6 Pro to Pixel 9 Pro XL.I transferred my physical EE Sim from my old device to the new handset. I also use a second eSim with my work telephone number on it, and this is provided by a different network provider. This wo...

StooBee by • Investigator
  • 10196 Views
  • 25 replies
  • 13 Helpful

Resolved! Changing phones

Hi All,We have a Samsung A20e smartphone and we want to update it to the Samsung A05.  We are out of contract with EE but wish to stay with EE.  Is it possible to purchase the A05 from say Amazon and then take out a new sim only contract with EE with...

Vennwood by • Skilled Contributor
  • 589 Views
  • 2 replies
  • 6 Helpful

Galaxy Watch 7 Ultra LTE

Hi.I have an issue that when I am on a call on my phone and someone else tries to ring, the call displays on the watch and has an audible engaged tone. When the caller hangs up the engaged tone persists and even after I've hung up the original call o...

Resolved! EE Customer Services won't unlock a network locked phone

Hi everyone.I am in the process of trying to have an old, EE network locked phone unlocked. The phone is a Motorola Moto G 5G plus and was purchased on contract from EE about 4 years ago.When using the online form, the device wasn't detected and I ha...

jguiii by • Investigator
  • 1524 Views
  • 11 replies
  • 12 Helpful
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