Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Need help to unlock Samsung galaxy s8

I got IMEII used the sites automated thingy and it gave me codeI entered that but it didn't work.What else can I do to unlock phone?Please help someone!

Why cant i see Pictures that im sending now on my phone,

I've just got new device Samsung 25 ultra, and now my partner can't post me pictures or I can't view them.whats the problem.

Galaxy Watch 7 Ultra LTE

Hi.I have an issue that when I am on a call on my phone and someone else tries to ring, the call displays on the watch and has an audible engaged tone. When the caller hangs up the engaged tone persists and even after I've hung up the original call o...

Resolved! EE Customer Services won't unlock a network locked phone

Hi everyone.I am in the process of trying to have an old, EE network locked phone unlocked. The phone is a Motorola Moto G 5G plus and was purchased on contract from EE about 4 years ago.When using the online form, the device wasn't detected and I ha...

security check delays

how long does security check take?

Re: Android auto

Wireless

No data

My phone never have worked with mobile data even if we reseted phone several times and changed sim

Pixel 4A "appeasement programme" battery change, free? while i wait?

Hi,My Google Pixel 4A is eligible for free battery replacement under the so-called "appeasement programme". Google's repair pages suggest that the battery swap can be done at EE stores, some "same day" others "7-10 days". I would like to check that i...

Resolved! How to unlock my mobile

Contactless Payment - intermittently not working

I've had a Motorola G14 for about a month and set up Google Wallet for contactless payment. It worked fine for a while, but every week or so (in between working OK) it gives an error: "Your phone does not meet security requirements. You can't pay...