Unlock code to use anotyer SIM in an old device

[Sami82]

So I've looked at previous chats and it seems to be a common issue. 

I used my IMEI to get my unlock code, great.

Received an email that jist shows me how to get the IMEI unlock code, which I have.

I'm trying to unlock my device to use another network SIM card.

I've searched and searched and can't find the steps to input my unlock code. When I put my new SIM card in its asking me for a PUK code, but that's not what I  wasn't to do this phone isn't  contract phone.

Any suggestions would be greatly appreciated as ive been trying to do this for bout 3 hours now!

[Chris_B]

@Sami82  you type the unlock code into the phone dial keypad.   

[Sami82]

I have but its not accepting it

[Sami82]

I keep getting in the same loop...

 

 

[Sami82]

I've tried doing this with my old and my new SIM inserted

[Sami82]

 

[Matt_124]

It looks like it is the SIM which has been pin blocked and not a network lock on the phone. You need the PUK for that SIM which you can get from the network whose SIM you are using.

[Sami82]

Ok I'll ask them again as they said it was you guy's 🤦🏼‍♀️

[Matt_124]

If it is a new SIM it may be on the packaging.

[Sami82]

Can you confirm the device is unlocked to all networks? I've been waiting over 2 hoita to chat with an agent at EE, still in a  queue...