Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! My EE App not available for my phone

The My EE App is not available on the Google Play Store and when I use the link from the EE Website I can see the App but it is not available for my version of Android. It says it was designed for an older version! How do I get the App on my phone - ...

Resolved! Samsung Galaxy Watch 4

The contract for my watch ended in November 2024, and I'm trying to switch to a SIM only plan to save money, but the app and website keep directing me back to the home page every time I click on the SIM only link. I know the website says I can't link...

Trying to unlock EE phone but the site will not work for me on EE

My dad has given me all his old EE phones to give to my children his grandchildren he went to an EE shop to unlock them they said they couldn't do it, now I know this is false and that they have to do it I told him this but being 92 he said he wasn't...

PUK code

Hi! I brought a Samsung galaxy from Ebay and I didn't know it was sim blocked. Its asking for a PUK code but I can't find it as I don't have EE. As it's not linked to the seller account anymore he can't send the code, what should I do?

Google Pixel 6 swollen battery

Hi. Just looking for a bit of advice. Google lists EE as an authorized repair partner in the UK. My phone has clearly developed a swollen battery. I understand that the battery can be disposed of at a specific waste collection site. But I am not sure...

Pink line

Pixel 8 screen pink line problem

Resolved! Phone wont turn back on

Hi can anyone give any advice please .my phone has turned off and wont come back on its a Samsung a53 I've looked online and tried what they have said and the phone is just not turning on .it's fully charged

Broken screen so can't transfer info

The screen on my phone broke. I am using my sim in another phone but as the screen is inaccessible I can't use smartswitch or any other method to transfer my data and info. Any ideas? Thanks.

Help Needed: Unlocking an EE Phone

Hi everyone,I’m looking for advice on unlocking a Sony Xperia XZ Premium that’s still tied to EE. I bought it second-hand from CeX in 2019, and I have the original receipt and a bank statement as proof. I recently tried to get EE to unlock it so my d...

Google pixel 8a fault with calling int'l mobiles

Today, I went into the EE store local to me and explained that I had to go there after a lengthy phone call to Customerservice in regards to calls to international mobiles (specifically Guernsey) not going through at all on my google pixel 8a which h...