Android Devices

Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by EE Knowledge Specialist
  • 1673 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 69102 Views
  • 91 replies
  • 28 Helpful

Resolved! Samsung Galaxy S25 Ultra - Free Watch?

Can I confirm this promotion is still running? I purchased an s25 ultra sim free today and it said on the site that I’ll get a free watch (see screenshot) but have heard nothing. The text is still on the website now. I might also point out that it’s ...

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Alex_M by Star Contributor
  • 1397 Views
  • 3 replies
  • 1 Helpful

Resolved! No text received for visual service

What kind of useless system is this.I call to get help, recorded message says I'll get a text. No text received. Tried five times and still no text. What a stupid system.

Resolved! Sim free Samsung s25/Galaxy watch7 offer

How do I go about claiming the free Galaxy watch7 that is being offered when you buy a sim free s25? I've tried the link on the website and the app but it just says page cannot be found.Any help appreciated 

BGB1988 by Visitor
  • 777 Views
  • 1 replies
  • 2 Helpful

Unlocked Phone not receiving calls

Hi @ links to membersMy iphone stopped charging so removed my SIM to my old Samsung Galaxy 6 which has been unlocked. I am receiving text messages but not phone calls. Unsure why.I am currently in the USA and have a new US phone so to set up some of ...

2860 by Visitor
  • 458 Views
  • 1 replies
  • 5 Helpful

Pixel 9 Pro XL - won't register second eSim

I recently upgraded from Pixel 6 Pro to Pixel 9 Pro XL.I transferred my physical EE Sim from my old device to the new handset. I also use a second eSim with my work telephone number on it, and this is provided by a different network provider. This wo...

StooBee by Investigator
  • 9980 Views
  • 25 replies
  • 13 Helpful

Resolved! Changing phones

Hi All,We have a Samsung A20e smartphone and we want to update it to the Samsung A05.  We are out of contract with EE but wish to stay with EE.  Is it possible to purchase the A05 from say Amazon and then take out a new sim only contract with EE with...

Vennwood by Skilled Contributor
  • 554 Views
  • 2 replies
  • 6 Helpful