Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! [Pixel 7 Pro] Battery died overnight, not charging or drawing power

Hello! My Pixel 7 Pro which is 21 months old and very little damage died overnight and isn't seemingly drawing power. I'm not sure if it charged the previous night but it definitely didn't charge overnight last night as it's cold and dead, will not t...

Lost my Android Phone - Contacts & Photos

Hi,I lost my phone at the weekend. EE are sending out a new SIM with the same number. I am going to use my old handset temporarily. When I put the new SIM in the phone is there any way for me to restore my contacts and photos? Hope you can assist.Tha...

Voicemail

How can I permanently save a voicemail? I have android phone (Huawei). Thank you

Order

Ordered phone on Tuesday, tracking says dispatched. Still waiting

Resolved! Japan

I am wondering if my mobile is locked to EE. I am travelling to Japan and would like to buy a local SIM when I am there (but phone needs to be unlocked)

Samsung messages RCS chat failed registration

Joined EE September 2023. SIM only package. Once the new SIM was in and the phone was back how I wanted it I tried to enable RCS chat feature, it failed. Did some research and saw about the issue with swapping between Google and Samsung messages. Lef...

Resolved! Samsung A15

I upgraded to the SAMSUNG A15 in July. However, shortly after taking delivery the phone kept freezing and wouldn't let me swipe or turn it off. I took it to my local EE shop and they were going to send it for repair but then realised it hadn't come...

Galaxys23FE - music automatically playing on the phone

Please help! After i've been listening to music through my bluetooth headphones, even if I close down the relevant app (radio, podcast etc) music will then start playing on the phone. Its usually the last thing that was playing on Spotify, rather tha...

Adding an EE data plan to smartwatch Android Galaxy watch

Hi.Just visited EE shop and been told that's not possible anymore to get £7 data plan for a Galaxy watch (got it off eBay). Instead, I've been told to get all rounder SIM plan (which I did) to be able to share my mobile number with my smartwatch.Don'...

Samsung Galaxy S22+

I have a Galaxy S22+, just 2 years old. Previously when I connected it to charge it a revolving green symbol would appear on the Home Screen showing it was charging, now that does not happen. Does anyone know why this has happened ? The phone still c...