Google Pixel 10 Pro XL - Gyroscope stops working

[Moonalesca]

It's a brand new phone running the latest version of Android 16. Has anyone else had this problem and/or found a fix? It's super annoying. Several times a day I have to do a reboot because that's the only way I can get auto-rotate working again. 

[Lesley_W]

Hi @Moonalesca 

Thanks for coming to our community.

That doesn't sound right, have you spoken with our technical team about this yet?

Lesley

[Matt_124]

Google Pixels have an in-built Pixel Diagnostic Tool which you may use if you feel up to it. The instructions can be found here and may help to figure out if it is a software issue or a hardware fault: https://support.google.com/pixelphone/answer/14257407?hl=en 

Alternatively if you reach out to EE as advised by @Lesley_W or go to an EE Retail Store, they may be able to run you through some checks to determine the issue.

[Moonalesca]

I've gone through those diagnostic tests and the accelerometer, proximity sensor and gyroscope come back with a bright red FAIL. But when I restart the phone, they seem to work again until the issue spontaneously resurfaces later on. I've searched online about the issue and it seems it was a known problem until a software update fixed it earlier this month, but my phone is completely up-to-date. I guess I might need to ring customer support after all!