Need MCK code to unlock my Samsung Note 10.

[aaibaba2024]

I am in the loop. please help.

called EE to provide unlock code which doesn't work.

Asks for MCK code.

The called Samsung as advised by EE support. Samsung advised their phones are unlocked and the lock is put in by EE. So they asked to call EE again. Very frustrating experience!

This is never ending. Please can someone help? 

[Leanne_T]

Afternoon @aaibaba2024 

Thanks for reaching out to us on the community. 

If you need the MCK code, please try the below steps using the device keypad.

• Enter the last 8 numbers of the 16 digit unlock code, then enter the first 8 numbers of the unlock code.
• Please restart the phone and this should be unlocked for you.

Does this unlock the phone for you? 

Thanks.

Leanne 🙂

[aaibaba2024]

Hi,

We tried that but then still got message incorrect code and now we are locked out of the device asking for MCK Code.

It happens only when we insert SIM card of new provider which we are porting over. If we use EE Simcard, no issues. So after googling and speaking at least 4 times with EE Support and 2 times with Samsung support, we believe this is EE Issue. The 8 digits code they provided don't seem to work. The IMEI input online comes back suggesting device is unlocked. But we get MCK message when testing with any other SIM Card.

How we do resolve this please? This is frustrating, as we have already started our contract payments with other career.

Thanks

[aaibaba2024]

By the way we were only provided with two 8 digits codes and the EE rep suggested trying either of them. Not in the order you are suggesting. So not sure. Looks like we need full 16 digit code to begin with? Thanks

[aaibaba2024]

And just to be clear: Initially when we put another sim card it asked for Network Unlock Code. Which we input based on what was provided by EE rep in two parts as mentioned below. Since it did not work, the error message now says- too many attempts. please enter MCK code.

[Leanne_T]

Hi @aaibaba2024 

Thanks for coming back to me. 

If you enter the IMEI number in the Device unlock form do you get the 16 digit unlock code? 

If this doesn't work, I would advise getting back in touch with our tech guides to see if they can get this looked into further for you. 

Leanne.

[aaibaba2024]

Hi,

This is the scenario/experience:

There are two IMEI no for two slots. Slot 1 has EE. When we enter IMEI for the same in the link you posted, it says the device is unlocked already. If we try to put a new carrier SIM in this slot, we get an error message on the mobile asking fo MCK Code.

When we enter IMEI for slot 2 in the link you posted, it says: 

Sorry, something went wrong on our end. Please enter your IMEI again or come back later.

The device only seems to accept EE SIM Card.

So we are stuck.

Can you suggest who/how to reach out to the tech team? Thanks

[Lesley_W]

Thanks for the extra information @aaibaba2024 

If you have an EE SIM to call off, 150 will be able to help get you through to the right people to escalate this.

Lesley

[aaibaba2024]

Hi,

Tried that route at least 5 times only to be put on to Samsung or not giving any answers.

Hence started this thread suggesting I am in the loop. I can't believe EE Tech can't resolve this issue in Todays' world. Porting over should be a simple process in most cases. Can you suggest any other solution?

EE Phone, EE Carrier, Locked by EE. 

[Leanne_T]

Hi @aaibaba2024 

Did our technical support guides provide the unlock code for SIM slot two? 

Could you try the unlocking steps using the second SIM slot to see if this works? 

Leanne.