Mobile data not working on my Samsung
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27-01-2025 11:30 AM
I have recently moved my EE sim from my Apple device to my Samsung and mobile data is not working. I have mobile data active but it will not allow me to send messages, browse etc unless I am wifi. Any guidance would be welcomed
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27-01-2025 01:10 PM
Hi there @Heathkl
Thanks for coming to the community.
Which Samsung device are you using? Do you get an error message when trying to access data?
Can you make calls and send texts?
Speak to you soon 🙂
Leanne.
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27-01-2025 01:30 PM
Hi Leanne
I cannot make calls or texts , however a few texts have gone through but they take a very long time
Galaxy s22 Ultra
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27-01-2025 02:43 PM
Thanks @Heathkl, are you using an eSIM or a physical SIM?
When you're on the lock screen too, does it show EE in the top left corner of the screen?
Peter
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27-01-2025 02:54 PM
On the assumption that you have EE coverage and can make & receive voice calls, send & receive texts....
Try re-sending the EE-specific mobile data config from https://setup-ee.wdsglobal.com/internet
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27-01-2025 03:34 PM
Hi @Heathkl
Is your Samsung phone from EE.
Are you in the UK.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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27-01-2025 04:00 PM
its a physical sim and the lock scree shows EE but no indication of 4 or 5G
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27-01-2025 04:00 PM
the phone is not from EE but the Sim is EE
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27-01-2025 04:33 PM - edited 27-01-2025 04:34 PM
If it's showing EE that's a good sign @Heathkl , you'll need to switch off WiFi before it shows a 4G / 5G indicator too.
I would definitely recommend trying to download the internet settings @bristolian shared here.
If this phone has previously been used on a different network, then it may still be configured to that network.
As it's an iPhone you had previously too, often you'll need to de-register from iMessage in order to send normal texts, so this is worth checking out.
Peter
