SIM cards & Porting

Resolved! Different size sim card in new phone

Hello, my partner has an old lg phone and has at last agreed to update to a smart phone. She is on a monthly package for texts and calls and would like to continue with it but the phone she wants to get ( iPhone se 2020 ) uses a smaller sim. Are we c...

Resolved! ee app

i have recently transferred from vodafone to ee and when i bring up the app on my phone it does not show the three contracts i have taken out only showing the mobile wifi i have does anyone know how to get the app showing my contracts many thanks

Resolved! Re: Esim

A quick follow-up question: I followed the prompt in the EE app and downloaded and installed my E-Sim. If, in the future, I upgrade my iPhone 14 to a newer model and set up the new phone from a back-up, will the E-Sim transfer to the new phone?Thanks...

Resolved! Can't get PAC code due to "account status", but phone in credit (pay-go)

I'm trying to get a PAC code to leave EE but keep getting the "Sorry, due to your account status for xxxx we are not able to process your request" message.The phone has a no contract, pay-go/top-up type sim with credit on it.If I text from the phone,...

Resolved! Unsuccessful Port

Hi.  Not sure if I'm allowed to post here but I'm sure you'll let me know.  I've just bought a sim from Popit who use the EE network I took one of their sims because of the generous roaming allowance which I intend to use whilst traveling Europe.  I ...

Resolved! Upgraded phone but no sim

I have today picked up my new phone that I have upgraded to, opened it all up to set it up tonight and can't find a sim card at all. I'm sure previous times when I have upgraded I have always had a new sim is this not the case anymore? Do I just put ...

Resolved! Change to iPhone 14 from iphone7 will I need a different sim card