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Phone number transfer

willstubbs1
Visitor

‎12-10-2022 07:55 PM

Inserted my sim today , I’ve used a pac code was wondering when my old number will be transferred, so people know who’s ringing

cheers 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎12-10-2022 08:57 PM

Hello @willstubbs1 ,

Welcome to the community,

Once the transfer of your number has been completed it should work. Have you rebooted your phone? It can take up to 24 hours to transfer the number.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

‎12-10-2022 09:13 PM

When did you submit your PAC? If you gave your PAC as part of the new order, then it's usually treated as being submitted the day after you first activate the SIM. But only EE C/S can tell you for sure - 150 from your mobile.

Take a look at "How long will it take?" on https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-num...