Mobile Number

SteveRob11 · ‎13-10-2022

Hi guys,

#I have been ported over from BT to EE , thats has all gone through and using the number I had with BT, it is still showing the EE number I was given with the new sim, how can I change this please? Please see attached pic.

[Mod edit: Image rejected due to it containing personal information.]

James_B · ‎13-10-2022

Hi @SteveRob11,

On Samsung devices it isn't possible to update the SIM card's original number in your settings, but your calls and texts will use your ported number.

James

View solution in original post

Schockwave · ‎13-10-2022

Hello @SteveRob11 ,

Welcome to the community,

Have you rebooted your phone? If you have Apple phone, you may need to switch off iMessage and FaceTime and reboot and then switch both back on again.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

SteveRob11 · ‎13-10-2022

Yes mate rebooted mobile, its Android Samsung S22..

James_B · ‎13-10-2022

Hi @SteveRob11,

On Samsung devices it isn't possible to update the SIM card's original number in your settings, but your calls and texts will use your ported number.

James

SteveRob11 · ‎13-10-2022

Thanks for info James, appreciated.

James_B · ‎13-10-2022

No problem @SteveRob11 🙂

James