Replacement SIM not activating

[NJ11]

I have received my replacement SIM. I have been to the sim swap section but can not see how to activate. Can anyone help? Thanks

[Christopher_G]

Hi @NJ11

Welcome to the community.

What was the reason you needed a new SIM card? Have you tried just popping it into the device?

Chris

[NJ11]

Hi Chris
Replacement of an old SIM card.

Didn't know at the time there was a National outage and it seems to have
resolved by itself now but thank you for replying

[Christopher_G]

Glad it's working, thanks for letting me know, @NJ11 🙂

Sorry for any inconvenience caused.

Chris

[NJ11]

Thanks Chris
These things happen and I know EE worked hard to resolve as quickly as
possible.
Nikki

[DellBoy64]

up graded my old mobile phone wanted new sim.

[James_B]

Hi @DellBoy64,

Welcome to the EE Community. 🙂

How can we help today? Do you need a different sized SIM for a new phone?

James

[DellBoy64]

Can anyone help please.