Converting sim to eSIM for new customer

[Al165]

I’m a new ee customer so haven’t activated my sim as I have an iPhone 15 which doesn't support physical SIM cards, so wanting an eSIM. When I try and order a replacement on app it says I’ll need to confirm a pin they’ll send to my new number to set it up. How do I do this if I can’t even activate my physical sim?

[bristolian]

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@Al165 wrote:

I have an iPhone 15 which doesn't support physical SIM cards

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The UK-version of the iPhone 15 does support physical SIM - see the below screenshot from https://support.apple.com/en-gb/118569 

[Chris_B · Accepted solution]

@Al165  If you have the US version of the iPhone you are correct it doesn’t support a physical SIM card,  you can put the sim in to a phone that does.  If you have a none US iPhone it’ll take a SIM card. 

[Schockwave]

@Al165 , ESim only available for customers on contract not pay as you go, so you would need a phone that supports na physical SIM card as has already been mentioned.