SIM cards & Porting

Receive SMS abroad (no access to SIM)

Hi, I’m currently in trouble. My EE number was used to register for an app some 5/6 years ago. Unfortunately, I have since left the UK and have now been prompted by the app to input a code sent via SMS to my old EE number. I called the old number whi...

How do I keep same number

Hi I’m new to ee i ordered online new sim and I gave them pac code coz I want to keep same number they send me new sim with different number I don’t know what to do 

Phone not working

Just bought a new phone with ee, I got a text to say my number has transferred across, and now neither my old or new phone are allowing me to call or text anyone. My ee also isn't recognising my number as an ee account number.Any ideas as I'm very st...

New phone

Ordered a new phone the other day. Was meant to be delivered today but the driver didn't have access to the building (block of flats). So my new phone has not been delivered but my SIM in my current phone has been cut off so I can't even contact the ...

PAC

I bought a new phone from EE and put the PAC code in from Smarty when purchasing online to maintain my old number. The order confirmation email says that I just needed to put the new EE sim into my new phone and it would transfer the number and close...

Porting

Ive just put my new sim in and I’m trying to port my number but when going onto the transferring number page to enter my pac code I just keep getting a error message saying there are technical issues at this time, is anyone else having this probelm? ...

Hi ive been sent pac number but its not working

Add eSim

Hello,I am trying to add a virtual SIM card to my phone but I can’t seem to find the option “Add eSim” under my mobile date options. How can I have it unblocked. thanks 

PUK code not being accepted on web site

I'm moving across to EE, have correct PUK code, but the web site keep rejecting.  says wrong length, but is correct - can anyone help??

Activating a new sim card

My son lost his Sim card so I ordered a new one from EE. To activate it I am told EE says it sends a six digit pin, however he has not received a text. I'm not sure what the problem is, and whether it's to do with his phone. ThanksJane