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The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! I could not convert my SIM card to esim

Hello, I am now in mainland China. I want to convert my sim to a esim( I am pay as you go user) but could not find any possible ways, as there is no download esim on MyEE app and when I call 150 they just ask me to top up!(but I’ve already toped up)i...

Mobile

can not contact  customer  services  as l am new customer as the automated  system  does  not  recognise  my EE number  yesterday  was   Supposed to change to my old bt number  but has not, can someone  please ring me to get this sorted  as it 2 days...

Stone21 by • Visitor
  • 288 Views
  • 1 replies
  • 0 Helpful

Account suddenly saying not eliginle for upgrade

This morning i was looking at upgrades, just wanted to see how much i had to pay off for my contract so i had to send off for the pac number which is the inly way apparently and now it says im not eligible for an upgrade. Never done this before when ...

Sam193 by • Visitor
  • 324 Views
  • 1 replies
  • 1 Helpful

Changeover from BT via upgrade

I’ve just upgraded my iPhone and in the process changed from BT to EE.I was sent a ‘temporary’ SIM which I loaded in the new phone. I had requested a number transfer from my old phone. I was advised this would typically take 1 working day & that I wo...

Sim blocked

Hi I have accidentally blocked my sim. I can’t call or text to get it unblocked. I have my Mei number but need a punk code. How can I get this if EE only offer help by calling or texting. Thank you 

Sim card replacement

I requested a new sim card yesterday, a 4G in place of my 3G. Obviously I need to wait for it to arrive, however, it seems my old sim has been deactivated overnight! Is this right?Thanks in advance.

Midge286 by • Explorer
  • 332 Views
  • 2 replies
  • 0 Helpful
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