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Sim blocked

Glitzygal7
Visitor

‎14-10-2022 11:52 AM

Hi 

I have accidentally blocked my sim. I can’t call or text to get it unblocked. I have my Mei number but need a punk code. How can I get this if EE only offer help by calling or texting. Thank you 

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎14-10-2022 01:36 PM

Hi @Glitzygal7

Welcome to the community.

You can get your PUK code from your My EE account.

Chris

XRaySpeX
EE Community Star
EE Community Star

‎14-10-2022 02:27 PM

@Glitzygal7 : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful