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Sim card replacement

Midge286
Explorer

I requested a new sim card yesterday, a 4G in place of my 3G. Obviously I need to wait for it to arrive, however, it seems my old sim has been deactivated overnight! Is this right?

Thanks in advance.

2 REPLIES 2
Christopher_G
EE Community Support Team

Hi @Midge286

Welcome to the community.

It shouldn't activate until the new one arrives. Hopefully they new one is with you soon.

Chris

That's what I thought, as I've had a replacement before. However, because it's going from 3G to 4G, I imagine it isn't quite the same. Shame I wasn't informed that was the case though when arranging.

Yes, hopefully it will arrive soon.