I could not convert my SIM card to esim

clemmy111 · ‎15-10-2022

Hello, I am now in mainland China. I want to convert my sim to a esim( I am pay as you go user) but could not find any possible ways, as there is no download esim on MyEE app and when I call 150 they just ask me to top up!(but I’ve already toped up)

i wonder if there is any possible way for me to convert it! Thanks!

Chris_B · ‎15-10-2022

@clemmy111 the usage of an eSim is only for contract customers at present.

Even if you was a contract customer you can not do this outside the UK.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎15-10-2022

@clemmy111 the usage of an eSim is only for contract customers at present.

Even if you was a contract customer you can not do this outside the UK.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

clemmy111 · ‎15-10-2022

Thanks so much! One more question: can I receive phone call from the UK even if I don’t top up next month?? And can I change the monthly plan to £5 minimum?? Best wishes

XRaySpeX · ‎15-10-2022

You need to have sufficient PAYG credit to receive calls when outside the EU.

You can change to the £5 pack in your MyEE but you need to pay for it.

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