SIM cards & Porting

Resolved! Re: Esim

A quick follow-up question: I followed the prompt in the EE app and downloaded and installed my E-Sim. If, in the future, I upgrade my iPhone 14 to a newer model and set up the new phone from a back-up, will the E-Sim transfer to the new phone?Thanks...

Resolved! Can't get PAC code due to "account status", but phone in credit (pay-go)

I'm trying to get a PAC code to leave EE but keep getting the "Sorry, due to your account status for xxxx we are not able to process your request" message.The phone has a no contract, pay-go/top-up type sim with credit on it.If I text from the phone,...

Resolved! Unsuccessful Port

Hi. Not sure if I'm allowed to post here but I'm sure you'll let me know. I've just bought a sim from Popit who use the EE network I took one of their sims because of the generous roaming allowance which I intend to use whilst traveling Europe. I ...

PAC code

Someone has requested a PAC code but it wasn’t me, offices are now closed what can I do?

Resolved! Upgraded phone but no sim

I have today picked up my new phone that I have upgraded to, opened it all up to set it up tonight and can't find a sim card at all. I'm sure previous times when I have upgraded I have always had a new sim is this not the case anymore? Do I just put ...

Lost sim card could. You. Send me a new

Lost sim card could I request a new one please

No Sim - No Service

Help required please. My mobile working fine yesterday. Turned it on this morning, and I'm getting No Sim - No Service message, so can't ring 150 for help. All software is up to date, and I have a monthly plan in contract, all paid up to date. I'...

Resolved! Change to iPhone 14 from iphone7 will I need a different sim card

eSim failed to activate

I downloaded the QR code thru EE app on separate device, scanned the QR code on the Apple device, I was adding the eSim to. Followed the prompts, final stage stayed at "activating" and the numbers was listed as all "00000000"'s after about 10 minutes...

Porting from Giffgaff

I've just had my number ported from Giffgaff to EE, When I send texts or make a call the number I ported from giffgaff is what comes up on the recipients phone. Incoming calls however were being diverted to Giffgaffs voicemail so I put my old sim bac...

SIM cards & Porting

Forum Posts